Frequently asked questions

Shipping information

Where does FashOlivia deliver?
FashOlivia currently ships exclusively within the United States.

Are there shipping costs?
No, shipping is free of charge and there are no hidden fees.

How long does it take for my order to be processed?
Orders are processed within 1-2 business days (Monday to Friday).

How long will it take for my order to be delivered?
The estimated delivery time is 5-7 business days, with deliveries made Monday through Friday.

When is the order deadline?
Orders received by 5:00 p.m. (GMT) will be processed the same day.

How can I track my order?
You will receive a tracking number by email after your order has been shipped.
You can track your order via DHL, UPS, or the tracking portal on the FashOlivia website.

Order Management

Can I change or cancel my order?
Yes, contact customer service to change or cancel your order. Orders placed over the weekend will be processed on the next business day.

Returns and refunds

How can I arrange a return?
Send an email to info@fasholivia.com with your order number and the reason for the return. Follow the instructions provided by customer service.

Who pays for the return shipping costs?

  • The customer: The customer pays for the return shipping costs, unless the item is defective or FashOlivia has made a mistake.

How long do I have to return an item?
You have 30 days from the delivery date to return an item.

How long does it take to receive a refund?
Refunds are processed within 10 business days after receipt and inspection of the return.

What happens if I receive a damaged item?

  • Contact FashOlivia immediately with a description and photos of the damage.
  • Do not open sealed products that are damaged.
  • FashOlivia will arrange for a return, replacement, or refund.

What should I do if I received the wrong product?
Contact FashOlivia immediately. FashOlivia will arrange for the return and send the correct product at no additional cost.

What happens if my refund is delayed?

  • If you have not received your refund after 10 business days, check with your bank.
  • If your refund still appears to be missing, contact info@fasholivia.com for assistance.

Payment Information

What payment methods does FashOlivia accept?
FashOlivia accepts:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Shop Pay
  • UnionPay
  • Paypal

Company name: Werner E-commerce

Address: Schepenstraat 29, Bladel, 5531 GT, Noord-Brabant, Netherlands

E-mail address: info@fasholivia.com

Contact form: Contact

Tax (VAT): NL002418931B83

Company number: 74464809

Phone: +31 6 57353025

Opening hours: Monday to Friday (09:00 - 17:00)